Question 1

Is HoneyBadger available across Canada?

Accepted Answer

Yes — HoneyBadger operates online 24/7 nationwide, and runs 240+ Bitcoin ATMs across Canada. To check if we have an ATM near you, visit our Find an ATM page.

Question 2

What services does HoneyBadger provide?

Accepted Answer

HoneyBadger offers three ways to buy crypto: online through our secure web platform, in-person at one of 240+ Bitcoin ATMs across Canada, and through our Guided Purchase (OTC) desk for high-value transactions.

Question 3

Which cryptocurrencies can I buy?

Accepted Answer

Buy BTC, ETH, LTC, USDC, SOL, and DOGE online by creating an account, verifying your identity, and receiving crypto directly to your wallet. Prefer cash? Use any of our ATMs to purchase those coins plus XRP in minutes.

Question 4

Is HoneyBadger a regulated cryptocurrency company?

Accepted Answer

Yes, HoneyBadger operates as a Money Services Business and is regulated and registered with FINTRAC (#M20958584) and Revenu Québec (#1225131500), ensuring compliance with all Canadian regulations.

Question 5

What payment methods are accepted?

Accepted Answer

Cash at ATMs. Interac e-Transfer for online purchases. Our OTC desk supports wire transfer for high-value transactions.

Question 6

Does HoneyBadger always provide the most updated market rate?

Accepted Answer

Our quotes are sourced from major exchanges and updated continuously. Prices may include a small spread that covers network fees, compliance, and operational costs.

Question 7

How quickly can I complete a transaction?

Accepted Answer

Online purchases typically settle within minutes once your identity is verified. ATM transactions are usually completed within 10–30 minutes after the blockchain confirms.

Question 8

Do I need to verify my identity?

Accepted Answer

All online customers are required to verify their identity before completing transactions. ATM customers must verify their identity in order to purchase more than $999 of cryptocurrency within 24hrs. Verification is simple and fast. Please have government issued photo ID ready to complete the process on your phone or PC.

Question 9

Is there a transaction limit?

Accepted Answer

Online accounts have a $10,000/day and $30,000/30 day limit. The transaction limit for ATMs is $30,000 per transaction and per day. ATM customers cannot transact more than $999 until identity verification has been completed, as per FINTRAC compliance requirements. The OTC desk handles transactions of $20k+.

Question 10

My ATM transaction didn't show up in my wallet — what now?

Accepted Answer

Bitcoin and Ethereum transactions typically confirm within 30 minutes. If it has been longer, call us at 778-800-3777 with your transaction code printed on your receipt and we will trace it for you.

Question 11

I entered the wrong wallet address — can it be reversed?

Accepted Answer

Blockchain transactions cannot be reversed once broadcast. Always double-check your wallet address before confirming. Our ATMs scan QR codes to reduce manual entry errors.

Question 12

I lost my receipt. How do I find the transaction?

Accepted Answer

Contact our support team at support@badgercoin.com with the approximate time, ATM location, and amount. We can look up the transaction on our end.

Question 13

Do I need a wallet to use an ATM?

Accepted Answer

Yes — you need a self-custody crypto wallet to receive your purchase. We recommend Electrum, Ledger Nano S, or Exodus. See our How It Works page for setup guides.

Question 14

What hours are the ATMs available?

Accepted Answer

Hours vary by host location. Please see our location listing under the Support tab to see details.

Question 15

What fees apply at the ATM?

Accepted Answer

A transparent fee schedule is displayed on every ATM screen before you confirm the transaction.

Question 16

How do I create an online account?

Accepted Answer

Click Sign Up in the navigation, provide your email and a strong password, then complete a quick ID verification step. Most users finish onboarding in under 5 minutes.

Question 17

How do I add funds to my account?

Accepted Answer

We support Interac e-Transfer and direct bank transfer. Funds usually clear within one business day.

Question 18

Is HoneyBadger non-custodial?

Accepted Answer

Yes. We never hold your funds. Every purchase is sent directly to a wallet address you control.

Question 19

What qualifies as an OTC transaction?

Accepted Answer

Our OTC (Over-the-Counter) desk handles guided purchases of $20,000 CAD or more. A dedicated Account Executive walks you through every step of the trade.

Question 20

How does OTC pricing work?

Accepted Answer

OTC quotes are locked in for a short window once you confirm. Pricing is typically tighter than retail because of the trade size.

Question 21

How do I get started with OTC?

Accepted Answer

Submit a request on our OTC page or call 778-800-3777 to be connected with an Account Executive. We will set up your account and walk you through verification.

Everything You Need to know in One Place

Product Updates,
Market Insights

Everything You Need to know in One Place

Product Updates, Market Insights

Product Updates,
Market Insights